Let us solve your communication problems

The Power of the Cloud; Delivered by Local Communication Experts

Remote Worker / Work from Home

Route calls to cell phones while maintaining your business identity
  • Send your business number when making outbound calls
  • Have inbound calls seamlessly routed to any 10-digit number
  • Send callers to your business voicemail, not your personal cell phone voicemail
  • Maintain visibility of your calls with call reports and analytics
Use mobile and desktop apps to extend enterprise PBX features to your home office
  • Place callers on-hold, transfer calls, and conference with co-workers
  • Send SMS and MMS message to co-workers and customers
  • On-Demand call recording
  • Presence to see other co-workers’ availability and busy status
State-of-the-Art VoIP Phones and Accessories
  • Become an expert at working from home by picking the right devices that meet your needs
  • Our phones work over any Internet connection
  • Connect wireless headsets and speakerphones to improve audio and mobility
  • Leverage noise-canceling technology to block out background sounds
  • All devices are portable from the office to your home

Web & Video Conferencing

Video Conference is a requirement in today’s business environment. Connecting with employees working from home, providing virtual experiences to customers for sales and support, and conducting business from anywhere requires a new set of business tools. MiSWITCH provider expertise, setup and configuration, and end user training for the leading platforms on the market today. From small teams to room systems and Webinar solutions, our guidance will identify the right platform for you.

Custom IVR Routing and Self Service Options

Self-Services options can inform your callers and provide answers to frequently ask questions

Routing calls to Work From Home agents can be achieved with a smartphone or PC. Desk phones are now optional.

Maintain visibility into your business calls, text, and voicemails with powerful real time monitoring and reporting tools

Appointment Reminders & Notifications

vBroadcast Appointment Reminder Application

Improve your staffs effectiveness by eliminating the time consuming task of making appointment reminder calls or alerting staff within your organization. Put some time back in your employees day eliminating the nomials tasks and help them focus on revenue producing work. Reduce no-shows, late arrivals, and unprepared customers that can cost your business time and resources that lead to lost revenue and a poor customer experience.

Here’s how it works:

Easily schedule and record appointments, and configure automated reminder campaigns for those appointments. Reminder campaigns can be set up as voice or SMS reminders, or a combination of the two.
Campaigns can either be scheduled as one-time events or as recurring reminders.
Vbroadcast can be integrated with hundreds of CRM applications and other online scheduling services using popular workflow automation tools, like Zapier and IFTTT, so reminders can be scheduled automatically when an appointment is created.